Four Seasons Hotel Firenze

Très abondant, buffet complet. Belle salle de restaurant.

Eviter d'avoir souvent la question du no de chambre.. Demander un retour sur les restaurants conseillés par le concierge.

Amaaaaazing , location wise service wise .. everything is amazing

amazing gardens, nice old fashionista style

nothing to complain

The hotel and the gardens are exceptional, as are the restaurants and bars.

While the property itself is exceptional, the service fell far short of expectations — particularly housekeeping, the concierge, and the doormen. Housekeeping repeatedly overlooked basic details: our water glasses were not replaced, and fruit plates and cutlery were removed but never replenished, even though fresh fruit was provided daily. We had clearly instructed the concierge to take only three bags from the dressing room, yet all our luggage — including my personal handbag — was taken, despite the fact that we had not checked out. To make matters worse, someone had eaten the remaining contents of the jar of nuts I had placed by my handbag that I wanted to snack on during our return flight! Finally, the doorman placed our suitcases in the wrong vehicle, and they were mistakenly sent all the way to Malpensa Airport. These repeated lapses in attention and professionalism caused unnecessary stress and inconvenience during our stay.