la vue, le cadre, le personnel

A notre arrivée, on avait donné notre chambre (mieux classées) à d'autres personnes, on nous a quand même fait payé le prix de la chambre initiale, plus chère. Il a fallu s'énerver pour réussir à avoir la chambre mieux et donc plus chère que nous avions réservée.

Personnel adorable, beau logement avec vue extraordinaire.

Plus d'eau chaude (bouteille de gaz vide et changée le lendemain (sur un court séjour, ça fait une douche froide). Énormément d'insectes au rez-de-chaussée, n'ayez pas peur !

It was great: this place is a hidden jewel: we had the two floor villa and it was crazy big, with incredible breathtaking views, quality-price value is amazing. The pool was very nice and in the sun until the afternoon perfect to rest after going around during the day. Staff was very very helpful: we loved Agung he is great! we asked him a million questions and he arranged literally everything for us within seconds, he was amazing!! Overall we really loved our stay, we also got massages directly at their facilities and we had their awesome included breakfast served directly on our balcony. Super recommended! Also a ton of restaurants literally 1 minute away.

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Location was great & the price was good for a whole villa however - staff were not great at communication. Multiple messages to organize activities without a reply from them. Also villa is extremely outdated with lots of old marks.

Staff communication was terrible - hardly replied. No initiative & no replies.