Sea Cliff Resort & Spa

Nous avons passés un super séjour! Tout était au niveau : le personnel, la propreté, la nourriture, l emplacement ! On est partis avec des souvenirs inoubliables ! Merci beaucoup !

Breakfast was perfect

All good

The dinners had different themes. The choice of food was wide.

The communication between Booking.com and the hotel. Sea Cliff Resort did not have the full details of my bookings for 2 adults I had to give them my proof of payment before we could check in, and this was an inconvenience. When I checked out on the 20 September, the hotel still did not have records of my reservation and payment

The room was nice and well taken care of. We liked the turn down and mosquito spraying every evening. Ms. Mwana and Ms. Sakina at the kids club were amazing. Our girls loved them and we all cried when we had to leave. John also did a great job with our Swahili lesson and our spice tour. We were unable to complete other planned activities due to an error with the front desk.

My family stayed from July 4 through July 7. As our stay progressed, we became increasingly frustrated with how guests who were not part of a wedding party were treated. It often felt as though the needs of other paying guests were secondary to those of the wedding group. One of our biggest concerns was the dining experience. There was very little variety offered at breakfast and dinner, making it difficult to find suitable meals for our 1 and 5 year-old children. We were also surprised by the lack of Tanzanian cuisine, particularly at a resort located in Zanzibar. In addition, there were multiple occasions when we were unable to sit in the, empty, dining room because it had been reserved for the wedding party at a later time. On one occasion, we were required to sit outside near a live band with our 1 & 5 year old, which was far from an ideal dining environment. On another occasion, we were told we could not use the mostly empty dining room because it was reserved for the wedding party, yet there were 3 guests already seated there. When we asked for an explanation we were told they were members of the wedding party whose baby was hungry, even though the rest of the wedding party was at another event We also experienced significant issues regarding our request to extend our stay. Front desk staff told us at check in that our request had been processed, and later assured us it would be fine despite it not appearing in the system. On checkout morning, we were told there was no record of the request, no rooms were available, and we had only an hour to vacate. This caused unnecessary stress and expense, and significantly disrupted the end of our vacation. I emailed the property on 7/20 to express my concerns and have received no response.