Kastro Hotel

Great location , close to the port area . Staff on reception were charming and friendly.

Breakfast was poor , the breakfast room needed to be improved , easier access to breakfast area . We happened to be staying at the same time as a large group which made the breakfast experience difficult .

The location of the hotel is excellent, just a short stroll down into the heart and port area of town. Our room was clean, very well kept, and had a balcony with an unforgettable sea view. The staff were fantastic, always welcoming us with a smile, and they went above and beyond by surprising us with a sweet honeymoon gift that truly touched our hearts. Thank you for being such wonderful hosts and making our stay so special!

The location of the hotel was very beautifull. From our balcony we had a splendid view of the harbour and the town. The ladies at the reception were very friendly, always smiling and very helpfull.

Staff was generally nice, and the location was wonderfully convenient to the Port.

We arrived late afternoon, Our room had a great view, but was western facing. Upon arrival, it was 33 degrees Celsius in the room. The desk agent said the only way to cool it off was to leave the key in the slot, as the A/C doesn't function with out it. We asked if we could borrow an extra key to cool the room off at least a bit while at dinner. We were told "no." It was OPPRESSIVELY hot and once we arrived back, the A/C functioned at only a low level. It took many hours to cool the room down, resulting in difficulty getting to sleep. This should have been such an easy fix. The property knew our anticipated arrival time and could easily have made the room reasonably comfortable in advance. I was surprised, as Kastro gets mostly very good reviews on this site, and I respect the nice follow-up notes they post to these reviews. But an an excessively hot day, their attitude about this was lousy/indifferent. I stay in hotels >125 days each year, and especially if a property knows your anticipated arrival time, if it takes spending a Euro or two to make the room comfortable, it beats the first impression of the room being awful. Unfortunately, that was our lasting impression.