The hotel is massive with lots of different amenities. The onsen is very nice though nothing exceptional. The building is in very good shape and some parts of it feel like they were recently renovated and redesigned. The food was par for the course for a ryokan of this price and size, which is to say very nice. Some interesting and unique flavours stood out like the grilled slightly charred corn, and the fried dishes on the second night that included popped rice on the stalk. Very interesting and unusual.

The service during dinner on Saturday though was very slow. Seems like the kitchen was overwhelmed or something. Dinner took 2 hours from start to finish which is not normal in my experience having been to many ryokan over the years living in Japan. It’s a shame because the staff was lovely and the hotel facilities were great.

Very clean and relaxing ambiance

The kaiseki dinner was not as good

Very typical and quite a few useful facilities in the hotel. I was alone but I'd say it's a great place for families.

Not their fault but of course the structure itself is a bit old, and so is some of the equipment. Then again, if people come to Hakone to look for "traditional" environments, then I guess this could be seen as a plus if that's what they are looking for.

The location was good , the staff were friendly and helpful

We booked the Property on the basis that there would be a vegetarian meal offered as per the details on Booking.com However, when we contacted the Property to confirm this, we were told that they could accommodate a certain number of food, allergies, but they would not provide a vegetarian menu This was somewhat of a surprise as we had stayed at a much smaller ryokan near Nagano and for a small extra cost, they had been very accommodating Neither were we given the option to go ahead with the booking on the basis of the room only Because we liked the look of the hotel, and because we were keen on the area, we went ahead with the booking, and I was hoping that I would be able to have rice, vegetables and some tofu but the vast majority of the dishes were meat , raw fish and seafood . Unfortunately my allergies were lost in translation, I am allergic to all seafood , but this was translated into shrimp and crab and two of the soups were served with mussels and sea urchins My husband however loved all the dishes which was just as well as he ate mine as well ! The rooms did have a slight musty smell to them and neither of use were that sure how clean the duvets were either The worst part of the stay was the general building’s air conditioning which was so loud it even permeated my ear plugs, we both had very little sleep Would I stay again .. no but the management should be really proud of their staff they were all delightful