SRNTY Sun Ray - Ex Serenity Alma Heights

Every thing was above perfect, environment stuff and every thing was more than perfect

Nothing, all was perfect

""An amazing vacation with wonderful memories for the whole family! Reception manager Mr. Ehab Ahmed, as always, greeted us with a smile and made the whole trip easy with an exceptional level of service. Our rooms were ready on arrival, and the team's warm welcome, along with the lovely welcome drinks, made us feel special. Everything was handled quickly, professionally, and effortlessly. Truly complete peace of mind." Spotlessly clean and carefully maintained, with a professional team working hard every day to make my vacation unforgettable."

NA

We had an absolutely wonderful experience at Serenity Alma Heights. From the moment we arrived, the check-in process was exceptionally fast and smooth. A special mention goes to the Front Desk Manager , Mr. Ihab Ahmed for his warm hospitality, brilliant welcome, and for making sure all our requests were prompt and perfectly handled throughout our entire stay. The hotel facilities are top-notch. The swimming pools are extremely clean with varied depths suitable for all ages. The giant Aqua Park was a highlight for both children and adults alike, offering endless fun for the whole family. The dining experience was outstanding. The main buffet offered great food quality with an impressive daily variety. Additionally, the à la carte restaurants were a delightful culinary journey—the Indian, Moroccan, Asian, Italian, Oriental, and Mexican restaurants each offered distinct, authentic, and delicious flavors. Above all, the staff members were exceptionally polite, helpful, and respectful. Their genuine hospitality made us feel truly welcomed. A special thanks to the aqua park staff for their exceptional service and great energy. We highly recommend this hotel and look forward to returning!

​Overall, my stay at the hotel had its positives, but there are two key areas that require management's attention: ​First, regarding Tau Restaurant, the quality and variety of the food need significant improvement. The menu feels quite limited, and the food standard should be raised. Additionally, special or premium meals should not be limited only to certain guests; every guest deserves a high-quality dining experience. ​Second, some of the hotel staff seem to lack proper training in hospitality standards. It is essential for team members to maintain a professional distance and respect personal boundaries when interacting with guests.

Nous avons aimé les infrastructures pour les enfants à savoir les toboggans Nous avons aimé le fet d’accéder à l’hôtel en face sans soucis car même groupe et vraiment c’est top. Le buffet est varié. Malgré le monde il y’a toujours des transats de disponible.

L’accueil , le fet que le « parc d’attraction » soit valable uniquement de 19H à 20H et au delà fait payer. De plus , lors de notre arrivé, on nous remets uniquement 10 tickets par enfant (chose pas du tout mentionné lors de la réservation) au delà de 20h il faut payer les tickets. Le personnel était toujours blazé , à croire que l’on dérangeait (sauf un seul qui était adorable et qui s’occupait de nous placer sur les transats au niveau des toboggans). Ils débarrassaient alors que l’on mangeait encore. Nous avons détester le fet de devoir négocier des prestations qui font parties de l’hôtel alors que le prix est affiché. PAS DU TOUT DIGNE D’UN 5 ÉTOILES. ils ne veulent pas être payé en monnaie égyptienne mais en euros. J’ai détesté que l’on puisse nous marchander alors que l’on est tranquillement sur nos transats (coupe de cheveux, spa, sorties ….)Encore une fois pas digne d’un 5 étoilés. Devoir paye le personnel pour réserver dès le matin son transat (dessous de table)….