Hotel Heladiv

A beautiful quiet oasis on the edge of the city. Tananga and his staff made us feel very welcome. Room and facilities were super. Breakfasts substantial and the dinner we ate on our first night was excellent.

Nothing.

La gentillesse et la disponibilité du personnel La piscine La chambre

The staff was super friendly! Nice clean room and good food at the restaurant.

We had two rooms for 3 nights - a family room on the first floor for my partner and I, plus a private suite on the ground floor for our friend. The family room was spacious with two beds and a couch, though the space could have been better configured to provide a bigger bathroom and/or built-in storage to replace the clothes rail and its limited hangers. The air con and fan were good and bed comfortable. The room got cleaned and bottled water replaced after the first night only. There wasn't much space or privacy from neighbours when sitting outside on the balcony. Although next to the dining area, the private suite had its own terrace overlooking the garden, and separated by a wall from the adjoining double rooms. The hotel effectively shut down at 10pm making the terrace quiet and private.

The Manager was insincere and not customer-focused. Beware of his antics. The cleaners helped themselves to 50% of a box of chocolates in our fridge, a birthday gift from my partner. This was reported to the Manager who did nothing and barely even apologised. We tried breakfast one morning but there was limited choice, food quality was poor and table service was odd. We were pestered by personal approaches at the Front Desk and around the hotel and daily phone calls from the Manager to eat dinner at the hotel. Irritating. We noted that very few guests ate at the hotel. I had at least 4 emails during my stay demanding I give a 10/10 review score. On checkout - and at no time before - the Manager said there was a 2.5% fee for paying by card. This was not the case for any of the 50+ other card transactions during our 17 day stay in Sri Lanka. Thankfully I also had cash. Take note.