Lotte Hotel Hanoi

Perfect service from the Reception desk received from Jerry on arrival and departure. I stayed in Room 5413 from 4 - 7 October 2026. The room was spacious and comfortable with a big screen TV and a minibar. And not to forget the views on West Lake and the city from my room, the breakfast room om the 63rd floor and the afternoon and evening views from the open air bar and viewing area on the 65th floor - the Top of Hanoi. 🫠 I had a buffet breakfast each morning with a good selection of cold and warm dishes. Right next to the hotel is a modern shopping centre which includes a large supermarket. . The Concierge summoned a Grab taxi everytime I needed one to visit a nearby tourist attraction at a price of 2 - 4 USD per ride, which was extremely reasonable. What I value a lot, is the fact that I had peaceful sleeps every night withkut hearing traffic noise or noise coming from neighbouring rooms. This is a 5 star hodel with very reasonable rates. I RECOMMEND this hotel. And will stay there again when on a visit to Hanoi in future.

Nothing

We are a family of two adults and four children. We booked two rooms, one of which was a suite on the 53rd floor and the other a standard room. The two rooms had a connecting door, and the hotel staff kindly allowed us to add two extra beds. This gave us a huge space where we could all stay together, which really brought us closer and made us feel more connected as a family.

Our original booking was accurate. We clearly provided the size of our family and the ages of our children, but in practice, before the upgrade, the room layout and the number of beds did not meet our needs.

Always one of the best hotels in Hanoi

Price been increasing quite a bit recently

la propreté et la silence

le quartier ne me plaît pas, pas pratique.