Hotel Siesta Holbox

The hotel includes transportation to and from the Las Hamacas beach club (their sister hotel’s private beach club located at the northern tip of town) where you get the included delicious breakfast. You can stay the whole day relaxing at the club and they will watch your things and whenever you’re ready to leave they will call a taxi to take you back. The hotel provides towels and a bag for you to bring there. The hotel itself is located in the heart of downtown and also two blocks from the beach as well. The room is very clean and comfortable with no noise from the town at night. The staff is extremely friendly and hospitable.

Nothing

the staff was amazing, as was the beachclubs. The rooms were comfortable and large locations was fabulous for both proximity to the centre, while still being quite, and that was even during carnival, as well as to the beach club.

access to the beach chairs at the club and also, if we had know about the supplementary breakfast menu that woudl have been great

Super accueil, hyper bien placé et les p’tits déjeuners juste incroyables à Las Hamacas sur une île paradisiaque

T’as

The hotel is a 10 minute walk straight from the ferry, but the road is a bit bumpy and dusty. If you have suitcases, a taxi (costs 100) might be easier. The staff was very welcoming. The rooms were large, clean, and there's AC and a fan. My family likes it cold and the AC was nice. The shower's had warm water, and there was a small TV in the room. Despite being so close to the center of town, it was quiet and easy to sleep at night. Very close to the beach (but the beach was mostly private for other hotels and not that nice). Some people complained about bugs and mosquitoes, but we didn't have a problem at all with bugs here.

I rarely write negative reviews, but this experience honestly put a damper on my birthday trip. While the hotel itself is fine and the staff were kind, the “included” amenities feels misleading and not worth the price. Breakfast is off-site at La Hamaca beach club (10min taxi or 20min walk). The hotel covers one shared shuttle in the morning, which is the bare minimum, but everything about it is inconvenient. Breakfast is average, and some items cost extra, which just adds to the feeling that you’re constantly being upsold. The biggest issue is the beach club access, which is heavily misrepresented. You’re told you can use the beach club and its chairs and umbrellas, just not the pool. In reality, it’s much worse. 1 - Transportation is not actually included beyond one round trip. We were told this at checkin, but since we were 3 in a room and we shared morning taxi with other guests, we thought it was 1 trip per guest. If you want to go back later in the day, you’re paying 150 each way, which feels ridiculous for something marketed as part of the stay. 2 - The seating situation is borderline absurd. The actual beachfront chairs and umbrellas, the ones you’d expect, are reserved for other hotels. Guests from this hotel are placed in random chairs inside restaurant area, not even on the beach, . It’s awkward, uncomfortable, and completely defeats the purpose of going. You’re expected to lay out in the middle of a dining space while people are eating, while a pool and proper beach seating sit just a few steps away that you’re not allowed to use. At that point, there is no real “beach access” benefit. It’s misleading at best. It'd be better if they partnered with somewhere closer in town. Mini freezer in room would be nice. For the price I paid, I expected a relaxing, seamless experience. Instead, I spent extra money, dealt with unnecessary logistics, and ended up frustrated. It genuinely took away from what was supposed to be a special birthday trip.