Desiterra Resort & Spa

Un emplacement parfait au calme proche de Fira. La chambre familiale d’une dimension correcte avec une piscine privative de bonne taille. Tout est très moderne confortable, la chambre refaite tous les jours, la piscine nettoyée tous les jours. Le personnel est très accueillant attentionné parle bien l’anglais. La nourriture tant le restaurant le soir que le petit déjeuné est excellente avec des produits frais. Un rapport qualité prix excellent

Rien

L'accueil du personnel a été exemplaire en tous points, gentillesse, professionnalisme, proactivité. La nourriture, petit-déjeuner et dîner, délicieuse, abondante et sans surcoûts pour un verre de jus de fruits ou un café en plus. Piscine et chaises longues impeccables et à l'abri des regards des autres clients de l'établissement. Service spa et massages exceptionnel également.

Quand il y a beaucoup de vent, les branchages frottent continuellement sur les parois de notre logement, difficile si l'on a les sommeil sensible.

Entire experience was really good , staff was helpful and professional, big recommend ,if u want peace and quiet vacation with fast and professional service.

Only problem is that it is pretty far and u will need a transport or a car to reach other areas of the island .

The facility is well presented. The staff are polite. The sea views were nice.

Chargeable extras like water in the room. You can’t drink the tap water and due to the hotel’s remote location there are no shops nearby to purchase supplies. They served water at breakfast but when I wanted to take it with me back to the room they told me it would be chargeable to the room - outrageous! Breakfast itself was disappointing - a basic menu from which you are allowed to only order one item, extra items chargeable. They serve terrible filter coffee with breakfast, so I asked for a double espresso but was told would be chargeable extra. Due to the remote location the only way to get around is to use their transfer service, which is chargeable and expensive at €25 for a short 10/15min trip so if staying here rent a car or something. Late check out is offered but for an extra €150 charge. The transfer service itself is unreliable as they only have two drivers for the entire hotel, for example we booked a 10:45pm pick up from town but after waiting 45mins we cancelled and used a taxi that passed by. The hotel generally felt understaffed. We didn’t appreciate the attempted upselling of trips and tours either when were checking in. This is all a reflection on the hotel management and we won’t be staying here again nor would we recommend it. This is a real shame as this hotel was the last we stayed in on our Greece trip and we expected it to be the best but it fell short of expectations.