Novotel Samator Surabaya Timur

THE HOTEL WAS MUCH MORE THEN I EXPECTED. THE ROOM WAS VERY CLASSY AND COMFORTABLE. AMENITIES WAS WERE VERY NICE. I ENJOYED THE POOL LOCATION AND THE GYM. HOTEL WAS VERY CLEAN AND THE HOTEL STAFF VERY FRIENDLY AND WELL TRAINED TO MEET THE GUEST NEEDS...BUT THERE WAS AN ISSUE ABOUT 'STAFF' THAT I WILL ADDRESS 'WHAT DIDN'T YOU LIKE'. I'M PLEASED THAT I REQUESTED A LOWER FLOOR AND IT WAS PLEASANTLY MET. THE HOTEL IS CLEARLY WELL KEPT AND GROUNDS VERY CLEAN. INDONESIAN FOOD AT THE BREAKFAST BUFFET WAS TOP NOTCH.

MY ONLY COMPLAIN HAPPENED AT THE BUFFET RESTAURANT. I REQUESTED TWO EGGS SUNNY SIDE UP AND I NOTICED THE SAUTE COOK LEAVING HER STATION TO GO BACK THE KITCHEN. I THEN RECEIVED TWO SUNNY SIDE UP EGGS WHICH LOOKED PRE COOKED AND THE SIDE OF THE EGGS STARTED TO CURL UP. MEANING THAT IT WAS PLACED IN A REFRIGERATOR. I THOUGHT I MIGHT BE MISTAKING THE FACT THAT IT WAS PRE COOKED. I WAS CORRECT, IT WAS SERVED TO ME NICE AND COLD. BEING FROM AMERICA, I WANTED NICE 'HOT' EGGS BUT INSTEAD RECEIVED COLD EGGS. AS A RETIRED EXECUTIVE CHEF, I'M FULLY AWARE OF FOOD COST AND FOOD WASTE, BUT SAVING PRE COOKED EGGS AND SERVING IT WAS A BIT OF A STRETCH TO SAVE COST. I'M NOT SURE IF THE INSTRUCTIONS CAME FROM THE EXECUTIVE CHEF BUT A RETRAINING SHOULD BE APPLIED HERE.

Hôtel très propre, confortable aux normes internationales

Personnel peu accueillant, lieu impersonnel. Nous n’avons pas pu avoir notre chambre tout de suite et il ne nous a pas été proposé d’attendre assis avec un rafraîchissement. Notre sejour coïncidait avec l’organisation d’une conférence donnant le sentiment que la clientèle classique était lésée ( places limitées au restaurant alors que celui ci était vide, difficulté de circuler dans l’hôtel,…)

Very helpful staff

In a good location for the work we had do. Staff very friendly and helpful, esp your receptionists and door men

Only smoking room available despite my profile on Booking.com indicates non-smoker. No options given. Breakfast room extremely warm in the morning. Need better AC. Rain Shower head blocked Wall paper / paint coming off Breakfast was so so. Nothing special