The flat was cute. Upon arrival host did not have keys and I was asked to come back. Once in, space was clean but there was only two small towels for two people for a month. I had to purchase additional towels. There was also no toiletries nor additional convenience items included in most rentals. 28th street is an active location, many restaurants and nightlife. Check out was easy!

Fantastic stay! We stayed for almost 3 months. The location was ideal, we were properly taken care off and everything went smoothly. Our AC broke and within a couple of days we had a new one. The placed was clean and well kept. Excellent hosts!

In general it was very nice, the apartment was clean and the location is great, the bad thing is that there is no elevator you you have to go up 5 floors each day, there is a window in top of the bed that you can't close so the sun in really uncomfortable in the morning and the AC is loud and not very good. But everything else was really nice, good service and an ok size for a studio

Location was good and place was fine, but it is overpriced for what it is as it's very small. Management responded to emails quickly but they have a team of people so you never know who you are speaking with, so you get redundant emails / questions sometimes. I did have the following issues during my 2.5 month stay: no internet for a few days, no hot water for 2 days and heat didn't turn on for a few days at the beg of winter - Fairly quick resolution but def annoying. The bathtub plug also doesn't work so no baths FYI. Also it's EXTREMELY noisy outside as there is construction right across the street and constant emergency vehicles going by the area (but all of Manhattan is noisy, so this probably isn't incrementally that much worse). Also there is a skylight that doesn't shut so you need an eye mask if you want to sleep in. They make a big deal about greeting you before 7pm to avoid late check in - they actually tried to screw me over by telling me I wouldn't be met at all if I arrived after 7pm and I had to escalate to Home Away. It was very stressful, shady and unprofessional. It is a 5 story walkup so be aware of that. They have a building manager / helper Raphael and he was so nice and excellent at helping out when needed. I assume they do a very high level clean of the place as I found a lot of dust on the bed frame and it gave me allergies. Overall, the location is really good and I never found any cockroaches so if you aren't too high maintenance you will probably be overall satisfied.