L'ermitage - Franschhoek Chateau & Villas

L’emplacement, la vue du logement, logement spacieux et lumineux

Les escaliers pour accéder au logement. Mon mari est tombé deux fois dans les escaliers car lorsqu’il pleut les escaliers sont glissants et inondés. On ne nous a pas attribué de place de parking adapté à notre véhicule. Nous avons dû se garer à l’arrache. La baignoire n’était pas étanche nous n’avons pas pu prendre de bain.

High quality spot, the development is quite nice and the rooms, based on our room, are high spec and very comfortable. Also, breakfast (although it is a paid for breakfast) was super good as well. And finally all the staff were nice and quite helpful.

Can't really complain about anything - everything was a class act. Just worth noting this place is less Airbnb style and more like a traditional hotel, with check-in, security deposits and they inspect the room after you leave. Just FYI

Enjoying good wine in front of the fireplace and unwinding was exactly what I needed.

I would have given it a better score however this was the second time I had issues at check in. Staff most inefficient with emails as a result the booking I made directly with them for the first night could not be found I was rescued by a screenshot I took after making the payment…which I did due to inefficiencies I experienced prior when I was checked into an unclean unit with cat food and food int the fridge with someone’s clothes in the wardrobes. Both these occasions have left a bitter taste in my mouth…A SHAME REALLY FOR SUCH A GREAT ESTABLISHMENT. The front office staff/admin is utterly useless …after an hour drive…last thing you want is experiencing issues at check in TWO TIMES IN A ROW….after a chain of emails that went unanswered.