Hotel Majapahit Surabaya MGallery

Spacious and well-provisioned room Charming character and history of the overall hotel Very good selection for breakfast, and each dish to a high standard Polite cheerful and helpful staff

Would have liked to stay longer Sad to see facilities such as the ballroom unused

We love the hospitality of the staff. They were very accommodating, polite and courteous. We love the building itself with its history. We were happy to find out they offer a tour of the hotel. I wish they made this tour known to the guests and not waiting for the guests to enquire. The location was excellent. The hotel is on Tunjungan Plaza and there was a lot of shops around. Tunjungan Plaza Mall is just a few minutes away by walking. We love the experience of staying at a historical building.

The bathroom: the toilet seat, the bidet and the bath tub. The smell from the bathroom drains. The beddings. I feel the room is not maintained well in terms of cleanliness and hygiene. The breakfast spread needs to be improved.

Almost all, location and great staff mostly

Sofa in the room is a bit too small for the size of the room, could be more comfortable….less foamy. The bathroom need some update as well.

nice architecture, garden, and historical place. the bedroom is also spacious.

I would like to raise a concern regarding how a very minor incident during my stay was handled. There was an accidental menstrual stain of approximately 1 cm on the bedsheet and mattress. I understand that stains may require cleaning, but I was surprised to be told that this was considered “damage” and that I would be charged IDR 500,000, with the explanation that the mattress needed special cleaning and the room had to be closed. I found this response highly disproportionate, especially from a 5-star hotel. I eventually cleaned the mattress myself with warm water and tissue, and the stain was completely removed. I also asked the bedsheet to be returned to me for cleaning, but they didnt returned it. What disappointed me most was the lack of communication and the tone of the staff, which felt rather accusatory, as though I had caused a significant inconvenience. There was also no prior discussion or clear information regarding the IDR 500,000 charge. I believe the charge is excessive for such a small and completely removable stain, and I expected a more considerate staffs approach from a 5-star hotel. Thank you.