Hotel Old Sarajevo

The room was spacious and airy and the hotel was in a prime location in the centre of the 'Old Town' The staff were really friendly and helpful. The room was clean. It also had tea and coffee making facilities. All in all a very good stay I would recommend this hotel.

Nothing

The hotel is perfectly located, making it easy to explore Sarajevo. The breakfast was very good, and the overall value for money was excellent. I would definitely recommend this hotel to anyone visiting Sarajevo!

The lighting in the room is not bright enough

Amela is the BEST personnel for the tourism sector ever. She is so professional and warmhearted at the same time. That’s why we enjoyed our stay a lot. It was our second time. And I am sure we will come again. Hvala ❤️

The location in the pedestrianised part of the old town was good and, if taxis are needed, they can stop very nearby. The breakfast buffet was good and we appreciated having a kettle and a safe in our room.

The miserable staff! We’d chosen this hotel especially because there was mention in a previous review about acknowledgment of a guest’s birthday - and it was going to be both our birthdays during our 3-night stay which I’d mentioned when booking the hotel weeks in advance. Several weeks before our arrival, we asked the hotel to book a certain restaurant for our birthday dinner (as that restaurant wasn’t replying to my messages and it seemed a phone call was needed). The hotel didn’t do that for us despite frequent reminders so another kind person did it for us. While eating breakfast on our first morning, the unhappy staff were using the sink right next to the buffet for buckets and mops to clean the floors and the frontage of the hotel which seemed far from hygienic as well as the cleaning products’ smells pervading the dining area! When I mentioned this, they explained why it had to be done but, in my opinion, they should have explained this and apologised for the unfortunate situation before trailing through the dining area and past diners with buckets and mops. There was a generally unhappy atmosphere amongst the staff - the only place where we had this experience during our travels in BiH and Croatia and we really regretted having chosen this hotel for our special, big birthdays! We wondered if the staff have become complacent if the hotel is always full and just can’t be bothered with guests. If only there’d been the occasional greeting or apology or smile, our experience would have been very different!