Plaza Grande Hotel

We had a fabulous stay at this hotel in Quito and only wished we could have stayed longer. Our room was absolutely gorgeous — beautifully appointed, spacious and much larger than we expected, with a comfortable sofa and a dining table that made it feel more like a luxurious apartment than a hotel room. The welcome was particularly lovely. We were greeted with a drink on arrival, and our room had a bottle of wine and some delicious Ecuadorian chocolates waiting for us — such a thoughtful and generous touch. Everything about our stay felt warm, welcoming and special. The attention to detail really made a difference, and the room was such a wonderful place to relax after exploring Quito. We would happily return and would definitely stay longer next time. A truly memorable stay!

Nothing.

Brilliant location, close to old town and great restaurants and safe. The hotel has old world charm, incredible staff, it was so lovely to stay there

Nothing - it was all lovely

The location is fantastic, right in the heart of the Old Town and within easy walking distance of many attractions. Our bed was very comfortable, and we had a room with a balcony and a wonderful view. What impressed us most, however, was the truly top-notch service. I’d like to share three examples that made our stay especially memorable. We arrived from Mashpi Lodge, whose shuttle could only drop us off at a nearby hotel because Plaza Grande was not on their drop-off list. The Plaza Grande staff came over to meet us and helped transfer all of our luggage to the hotel, making the arrival completely effortless. Another day, we had some leftover food and simply asked whether there was a microwave we could use to reheat it. Instead, the staff took the food to Café Plaza Grande, reserved a table for us, reheated it, and served it beautifully. We were so impressed by the thoughtfulness and level of care. Finally, on our last day, we had a midnight flight. After checking out and spending the afternoon exploring the Old Town, we returned to the hotel with about two hours to wait before our ride to the airport. When I asked if there might be a more comfortable place for us to spend the time, the staff opened the top floor for us so we could relax and enjoy the beautiful evening view over the illuminated Plaza de la Independencia. These thoughtful touches went far beyond what we expected and made us feel genuinely cared for. The beautiful location, comfortable room, fantastic view, and especially the outstanding service made our stay at Plaza Grande truly memorable. We would absolutely stay here again.

Well kept up colonial hotel with excellent service and staff.

A Saturday night stay was very noisy with music blasting til 2am on the street below or in the square.