Grand Hotel Sunderland

Traditional seaside hotel with great views of the sea

Nothing. It could have been warmer but there were heaters and we used one

Breakfast was ok with a reasonable selection of hot and cold options. Location was good. Felt room servicing was not frequent enough Not sure if the central heating was working or not but the plug in heaters were not sufficient for the size of the room

Included in my comments above

Breakfast was excellent

Poor menu

Lovely big room, very clean, comfortable, good view of the sea. Well designed, spacious bathroom Breakfast was good. Excellent location

Servicing of room had to be requested. Expected it to be done unless we opted out at the Grand Hotel. At breakfast tea and coffee was not freshly made. Expected a coffee machine and selection of tea bags. Had to ask for Earl Grey tea and was given tea bags from the kitchen but a selection was not freely available. To use the pool facility involved a complicated procedure, not properly explained. The fire alarm went off twice, once in the middle of the night. There was no information for the poor guests standing outside in their night clothes wondering when they would be able to go back in as evidently there was no fire. The staff did not explain to guests procedures nor apologise for the inconvenience. No working internal phones to use to contact reception. The hotel seemed to operate with a skeleton staff, who had to work very hard to keep guests happy.