Ammos Boutique Apartments & Suites

Les + Chambre moderne et propre Proche du centre de Malia et des commerces Calme

Pas de chaise dans la chambre. Une fois sur la semaine après le nettoyage de la chambre plus de carpette douche et pas de gels douche :-/ Peu d'espaces dans le parking Pas assez de transats autour de la piscine et certains "réservés" dès le matin. Peu d'espace pour se prélasser

Very clean and beautiful new Room with lots of space. The breakfast (not a buffet but you can choose from a variety of options) was very good and nicely presented.

la piscine propre , assez grande et calme et l'accès très proche de la mer accueil et services parfaits

la cuisine etait petite

The accommodation had a good location, close to the beach while also being within easy walking distance of the main street connecting the beach area with the centre of Malia.

Unfortunately, the service and attitude of the hotel staff were, to put it mildly, very disappointing! particularly during check-in. The staff member checking us in asked to see my passport, which I provided without any issue. While he was entering my details, I simply asked out of curiosity why my passport was specifically required rather than another form of identification, given that the hotel is located in a European country and I am an EU citizen. His reaction was immediately defensive and irritated. Instead of simply explaining the reason, he questioned me as a guest, asking if this was my first time staying at a hotel, and spoke to me in a very condescending manner. This was particularly unnecessary given that he already had my passport in his hands and I was simply asking a genuine question. During my trip to Crete, I stayed at six different hotels, and I have never experienced staff who were anywhere near as unprofessional or unpleasant as this. Unfortunately, the way we were treated left a very negative first impression of the hotel. That being said, I understand from other reviews that the owner and regular staff are generally very well regarded, and my understanding is that the person dealing with our check-in was not the owner or one of the regular staff members. Therefore, I hope this was an isolated incident rather than a reflection of the hotel's usual standard of service.