EH Rome Airport Euro House Hotels

Clean and convenient to airport

Was suppose to be handicap accessible but was not

The room was very clean and comfortable. Considering the area, I was pleasantly surprised. It is 3.5 k to the airport, so convient.

I left at 8am in the morning and needed an invoice, but the office was not open, which I though odd for a hotel. So I left he key on the floor outside the door and hope it was ok. I keep calling receptiong to organize a shuttle for the next day but the girl never answered, so I went downstairs and she was on the sofa using her phone and not answering the office phone. Anyway, she set it up quickly and it was fine. 20 EU.

Location and conditions

I don’t want to comment

Convenient location close to the airport, WiFi works well, the room was clean, and fair value for the price.

As a disabled guest with a service dog, I experienced significant issues at check-in despite notifying the hotel in advance in writing. Staff demanded I leave my service dog outside on an open balcony (in the rain), asked invasive questions about my medical condition, requested an additional deposit specifically due to my service dog, and attempted to charge 15 euros extra beyond the booking price. I had to advocate firmly for my legal rights. The staff member later apologized and acknowledged everything went smoothly, but this treatment should never have occurred in the first place. If I hadn't known my rights, I would have been charged unfairly and faced discrimination. Travelers with service animals should be aware this property may not be properly trained on disability rights and service animal policies.