TTC Imperial Hotel

Good for all different people

The coffee was not good for me, it’s very sweet

Such an amazing 5 star hotel in a perfect location in Hue. Can not fault it. The staff were exceptional especially Van Duc who made sure all our needs were met. The decor is fabulous and the rooms are brilliant. We had coned rooms with widths of the perfume river and the city. The breakfast buffet was so good with a huge selection of all types of food. Can not fault it.

Honestly nothing except for minor detail that rooftop bar didn’t sell cocktails until 6pm but that’s being so picky

The hotel service itself was good, but we had a major issue with the hotel's transportation partner. We booked transfer for 14 people (3 families) to a specific hotel in Hoi An, providing exact details ahead of time. Instead of dropping us at our hotel, the driver left us in a parking lot, claiming buses were banned on the island. We had to pay a substantial extra fee for local transport. To make matters worse, we later saw other buses arriving on the island without issue. If the transportation company took payment to bring us directly to our hotel, they had an obligation to verify access beforehand. Had they informed us in advance that a large bus could not reach the property, we would have gladly split into smaller vehicles that could. Failing to fulfill the agreed drop-off location created unnecessary expense and stress for our group, which marred what was otherwise a good stay.

L’emplacement

L’accueil pas chaleureux. Le personnel du bar ne s’occupe pas des clients, constamment sur leur téléphone. Les cocktails n’ont aucun goût. Les services de la réception laissent à désirer : un transfert réservé très à l’avance n’a pas été pris en compte pour au final être en retard.