Albergo Villa & Roma

Rapport qualité prix. Localisation.

Ryanair was late landing ;we had to get a train and not knowing the location within the town we had to walk in the rain as there were no taxis. It was some distance from the station. The hotelier came to find us in his car and took us to the hotel which was very kind

Distance from the railway station. This was not clear on the map.

The staff was very nice. They helped us with every request we had and tried to assist us wherever they could.

The property has a wonderful garden and is situated very close to Palazzolo little town. In 5-7 minutes you’re in the centre. The staff are nice but they leave the property at night which is not great.

The property is very dated. It could do with some serious refurbishing the electrics are old the bathrooms needs to be redone. In the night we were there - due to the lack of concierge - some guests were fighting all night, disturbing and waking everyone, and one drunk guest was kicking and punching doors at 3-4am so woke and scared everybody up. I was this close to call the police. I did not feel safe in that hotel that night. The night after was better but they need to structure it more. Had there been a concierge I’m quite sure the problem would have been addressed differently. They need to work on that.