Ausonia Hungaria Wellness & Lifestyle

Le rooftop et là gentillesse des collaborateurs

Very nice hotel. Great rooms. Friendly front desk staff and other staff as well.

Regarding the breakfast, I was expecting a buffet breakfast at a five-star hotel rather than an à la carte option. Alternatively, a combination of both would be a good solution if a full buffet is not possible.Ordering à la carte takes more time, and in my case, my order apparently never went through. As a result, I had to wait so long for my food that I ended up eating alone.This is not what I would expect from a five-star hotel. Based on my experience at other five-star hotels, I would expect a much wider selection of breakfast option.

Area & they upgraded us when we arrived super staff

Zero sleep- 3 am partygoers making noise outside 5.30am truck emptying recycling glass 6am noisy trucks outside and at the start of the night had to disconnect the telephone which kept bleeping at us

The hotel is located on the Lido. So unlike the main islands of Venice this is an area of modern buildings which is very plush. It is an upmarket area and the hotel itself presents as very large and impressive. It has a grand entrance and is smartly furnished with high end fittings and carpets etc. We were greeted with very friendly reception desk staff who appear to be there constantly. Similarly the restaurant and breakfast area staff are all very well turned out and impeccably polite and welcoming. So first impressions are very favourable indeed. The rooms are also spacious and smart with modern decor. The bed was large and comfy.

So we feel that the hotel has got all the big issues right. But its the smaller issues that just let it down. For example the bathroom is an integral part of the bedroom as such. No problem with that in principle. But the bathroom is separated from the main room by a clear glass panel. This includes the toilet which is in the line of sight with the person laying on the bed. So there is zero privacy which is really remiss. We have been married 40 years today but even with this familiarity some privacy by using a barrier or even privacy glass would have been very welcome. So to get any privacy you have to use the lift to use the guest toilets, then there is no loo roll... Added to this there is movement sensor in the bathroom so if you get upon the night it sets off a bright light which then wakes your spouse. Not jut very poor facilities in the room too. For example there is a coffee machine but no instructions in any language of how to use it. There is tea and coffee but no cream or milk in any form. There is a clothes rail but only 3 hangers so most of our clothes could not be hung up. Nearly every hotel we have stayed in provide a folder giving details of the hotel facilities such as the restaurant opening times, the Spa etc. But here there was nothing so no details of how to book any wellness treatments etc. No information about local places etc. It's all just a bit lacking. For a hotel that boasts that it provides 5 star luxury it is just a long way from that. There is just one main towel and a thin sheet for bedding. It just gives an idea of rather penny pinching facilities. We could have approached the cleaning staff but found them unfriendly and surly. So the hotel has clearly spend millions on its construction but then provides very poorly thought out rooms. So we could not recommend this place. It is a pricey hotel and we did expect so much better. Unless it changes ALL the above matters we would not want to return. Shame.