Bernwood Park Hotel

New and fresh with a very nice warm welcome

Nothing.

The hotel has recently reopened following an extensive refurbishment and it is in pristine condition.

It was obvious that some of the junior staff were learning on the job so mistakes will happen occasionally. However, we got the impression they were not quite getting the training they, the establishment and their clientele should expect.

Really lovely location. Room was cosy and clean. Staff were very friendly.

N/a

When we arrived we were surprised to learn that we were fist of under 30 guests as the hotel had only opened 2 weeks earlier

We booked this hotel especially because it had a wellbeing spa where we hoped to relax before a long journey home . On arrival the external building looked a little like a community centre. Unfortunately we were later told the spa was not ready for guests yet . This was very disappointing. Bar food was good but very expensive. The restaurant menu was also extremely expensive with steak priced at £35 for rump. They did however cater for vegan preferences and the breakfast included was pleasant. Coffee machine in room was a nice touch but the fresh orange at breakfast had a synthetic taste so definitely was not freshly squeezed. I would have expected this to be this given the standard of the menu. Overall these issues maybe teething problems but I think this hotel will eventually be a hit with golfers which is what the hotel is marketed towards.