Azalea Hotel Baku

Чистый большой номер, вежливый персонал

As a solo female traveller, this place is completely safe. A very few people know English in Azerbaijan, but oh my god, the staff here were well-trained, kind, and, most importantly, human. They were so warm and helpful to me with everything, from taxi bookings and metro cards to even my visa process! They guided me well and fast. ​A special shout-out to the receptionist, Emine. She was kind, smart, very professional, and really helpful. Her attention to detail is amazing! ​Omar was also amazing at the front desk. He is really caring and detail-oriented, ensuring every little thing I needed was taken care of seamlessly. ​The chef, Jumana, was really kind and made me fabulous dinners every day. ​The service is on the next level; they made every request possible within just 5 to 10 minutes. The rooms were clean and soundproof, making for a very nice, pleasant, and peaceful stay. ​I would prefer this hotel over the huge chains any day!

Хороший просторный номер, уборка каждый день. Вежливый приветливый персонал, бесплатная парковка за шлагбаумом.

Постояльцы курят в помещениях, скорее всего прямо в номерах, тк запах сигаретного дыма периодически повсюду. Лично наблюдала как за завтраком постоялец курил сигарету в ресторане. Персонал не сделал ни одного замечания, хотя везде висят таблички что курение запрещено. Очень всё слышно из соседних номеров - кто о чем разговаривает.

The staff are very friendly. They speak 3 languages and always ask if you need anything. There was a bathtub in the bathroom but

The bathroom was tiny and felt claustrophobic. You have to let hot water run for 20-30 minutes to get actual hot temperature. Otherwise it’s lukewarm. The ledges of the bed are never cleaned, when I wiped it, the tissue was black. All furniture was sticky. The window was broken and didn’t close. And unbearable stench day and night because smoking is allowed everywhere. Non-smoking rooms don’t exist. If your neighbor smokes in front of your door you can’t complain, smoking is allowed everywhere. It was the worst part. Needless to say that breakfast that is supposed to open at 7 is never fully ready before 7:30