Ambra Hotel

Lovely hotel with very pleasant and helpful staff. Location was very good for visiting the centre and getting down to the Danube.

Nothing

everything was good.

everything was good.

L’employé a l’accueil nous a réservé une table dans un restaurant qu’il nous a conseillé c’était super Il nous a envoyé un message sur le tel pour nous confirmer la réservation

It was in the center

Although you informed me two days before my arrival that the elevator was under construction — which essentially left me with no real cancellation options — I decided to overlook this issue and proceed with my stay at your hotel. Unfortunately, my experience worsened, as the breakfast was particularly poor in comparison to the price of the stay, and I even found a small piece of plastic in my food, which constitutes a serious hygiene concern. Most disappointing of all, however, was the way the incident was handled. The “apology” was limited to a standard WhatsApp message rather than a personal communication from a responsible manager, and the offer of a very low-quality bottle of champagne gave the impression that there was simply an attempt to downplay and cover up the matter. Thank you very much. Never again.