Plantation Bay a Real Resort with a Real Spa

Spaciousness, the size of the lagoons, reasonably quiet as a result

There was some confusion at check in. We had booked a stay which included buffet breakfast. We were told that we would not be able to have this on check in as the breakfast restaurant was closed due to an emergency. Turns out, they closed it to renovate. We were given the opportunity to have breakfast another restaurant - Route 66. We were also told that one of the lagoons was going to be closed for a couple of days which was fine because the lagoons were huge and there were plenty more spaces to swim. We were offered a substantial amount of ‘room credit’ as a result. What we weren’t told was that the room credit was to pay for some of the cost for breakfast (it would not have covered our entire stay). While this was fine, it was not communicated to us and we got quite a shock when we presented at reception a couple of days in to find we had well and truly gone over our credit amount. Despite this, we still had a great time. The staff were so friendly. Every single staff member would greet you as they walked past. This certainly wasn’t the experience at a resort close by where we experienced a ‘day trip’. Thanks for a wonderful stay Plantation Bay!

exceptional service from the moment we arrived at the reception to check in - friendly staff and always ready to help the room was superb, spacious, comfy bed and pillows , good view from balcony, food was great in all the restaurants, very attentive staff and friendly mangoes was excellent

too bad, buffet breakfast was not available on all days of our stay, but room service was still good- more shuttle service sched to major mall / city drop off

Very clean, beautiful, and welcoming! The hospitality was absolutely amazing. Despite having a no-tipping policy, the service was truly 101%—attentive, warm, and exceptional. My family really enjoyed our stay, and we would definitely come back. Highly recommended.

The Chinese-themed breakfast buffet had a great variety, but the dishes were too salty. We opted instead for the fresh fruits, cereal, and local delicacies, which were delicious and a lighter choice for us.

The resort has a beautiful ambiance and well maintained facilities.

We were really looking forward to staying at this resort since it was our first time visiting this resort. Unfortunately, our stay was disappointing. We encountered a staff member (the porter/cart driver) whose behaviour made us feel unwelcome. My dad greeted him with “Good evening” but he didn’t respond at all. Moments later, when a foreign guest boarded the cart, the same staff member smiled warmly and greeted them with “Good evening”. It was disheartening to witness what felt like unequal treatment, especially towards fellow Filipinos. Everyone deserves to be treated with the same courtesy and respect, regardless of their nationality. To make matters worse, my brother in law heard the same staff member over the radio saying “Mo gawas napud sila” (Are they going out again). Hearing this comment made us feel like we were being talked about in a disrespectful and dismissive manner. It left us wondering whether guest are viewed as an inconvenience simply for wanting to use the services we’ve paid for. We are on holiday to relax and enjoy the resort, not to feel like we’re a burden to the staff. It was an extremely disappointing and unprofessional. I would like to comment the night manager Jacob, who handled the situation professionally. He listened to our concerns, sincerely apologised on behalf of the staff, and did his best to address the issue. His excellent customer service was greatly appreciated and helped ease an otherwise unpleasant experience.