Ardawn House

Great location. Nice and comfy room. Friendly staff. Great breakfast

Nothing

It’s in a great location, close to the city centre so you can walk in. The staff, particularly the manager, were excellent.

For the price, I expected something exceptional. The fittings in the bathroom shower were poor, the window handles were a little tricky and the garden is not kept well. It’s overpriced for a fairly average BnB.

Great breakfast, good location

The staff was super friendly. Not a word to say about the hosts - they were lovely. Location was fine - whilst not in the very centre, it was pretty close to get to restaurants and shops, especially since we had a car.

On Booking.com, this is listed as a 5-star accommodation, while the sign on the building itself indicates 4 stars. Having stayed in several 4- and 5-star hotels and B&Bs, I really struggle to understand either rating. The room was extremely small - we struggled to even open our suitcases on the floor. We’re both slim and could barely fit comfortably in the shower. Sound insulation was also poor; we could clearly hear people walking around on the squeaky floors above us. The Wi-Fi was so unreliable that I eventually gave up and used my mobile data instead. The staff were friendly and pleasant, but the overall service and presentation didn’t feel consistent with a 4- or 5-star establishment. For example, we were greeted at the door by a member of staff wearing slippers, and the person attending to us at breakfast was wearing sweatpants. There’s nothing fundamentally wrong with the accommodation, and we had no major issues during our stay. My main concern is that expectations need to be managed better. Based on our experience, the advertised star rating + price - and particularly the 9.3 score on Booking.com - set expectations that the property simply didn’t meet.