Rixos Premium Seagate

L'Hôtel est immense mais le service est absolument incroyable à tous les niveaux. Fathi qui s'occupe des clients Booking nous a pris en charge dès notre arrivé et il s'est occupé de nous expliquer tout ce qu'il fallait savoir concernant notre séjour, et, ils nous a même réservé les restaurants pour l'entier de notre séjour ! Vraiment Top ! Le Restaurants sont vraiment très bien et le buffet est incroyable à toutes les heures de la journée. Le personnel partout est au top ! Ils sont extrêmement gentils, serviables et efficaces ! Je pense qu'une mention particulière va aussi au Management et aux Gérants de cette chaîne d'Hôtels parce qu'ils font attention à tous les détails, en effet, on ressent que le personnel est très content de travailler pour cette entreprise. Il y a aussi un service de limousines super classe, (voiture impeccable, eau à disposition et on se sent en sécurité), avec des prix qui sont très corrects et vous évite de toujours négocier avec des taxi ! Merci à Ahmed notre chauffer pour sa gentillesse bonne humeur et sa disponibilité !

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Our stay in Rixos was amazing! All the people are very nice and we got the best service everywhere! We highly recommended!!

Everything was outstanding and beyond our expectations. We had a wonderful and great experience with Fathy who addressed all our inquiries and was very thorough, professional and hospitable.

The hotel itself is impressive. Rixos Seagate is a huge resort with excellent facilities. The aquapark was fantastic for both us and the kids, and the à la carte restaurants (which require advance booking) were a great addition. There is plenty to do, and the resort has everything you need for a family vacation.

However, the biggest issue was the staff. It honestly feels like they are understaffed and under too much pressure. Several employees told us they work from morning until evening with very little rest. As guests, you come to relax, but it’s difficult to enjoy your stay when the staff are clearly exhausted and stressed. The hotel really needs to hire more employees instead of overloading the current team. The most disappointing part of our stay happened during check-out. We were accused of taking the children’s bathrobes. We explained that we had not taken them, but the staff immediately believed the housekeeping report rather than us. We even offered to let them search our luggage because we had nothing to hide, and they were actually prepared to check our bags in front of everyone. That was extremely embarrassing, disrespectful, and left a very bad final impression. As a guest, you should feel trusted and appreciated, not treated like a suspect. The resort itself deserves five stars, but because of the staffing issues and the way we were treated at check-out, I can only give it 3 out of 5 stars. I sincerely hope management addresses these problems, because the hotel has the potential to be outstanding.