The Setai Sea Of Galilee

Le service était top Nori était là pour tout vraiment

Il manquait d eau dans les chambre

The property is really nice and it is evident that it was built to be a luxury hotel.

Communication with the hotel was extremely poor. They constantly send automated messages, but when you reply or ask for assistance, there is simply no response. From the moment we arrived, the service felt disorganized and inattentive. We were told someone would take us to our room, but no one came and we were eventually left to figure it out ourselves. Our private pool was dirty when we arrived, full of mosquitoes, with even a bottle cap lying at the bottom, so we could not enjoy it that evening. The lakefront was also very disappointing. There is no properly maintained swimming beach, and the walk to the water was neglected and littered with old towels, bottles and rubbish. The Kinneret itself was beautiful, but the hotel’s access to it was certainly not what we expected from a property marketed as a luxury lakeside resort. There was also no hot water in the bathtub. We reported it, but instead of fixing it while we were out, maintenance staff arrived in the middle of the afternoon while we were using our private pool. Having several staff members enter our private pool area while we were relaxing there felt extremely intrusive and showed a real lack of respect for guests’ privacy. In the end, the problem was not even fixed, and our room was not serviced either. For a hotel in this price range that presents itself as a luxury property, the level of service, maintenance and attention to guests was far below what we expected.

Everything the hotel was beautiful and the food was amazing. The staff were excellent and a big thank you to Basel who looked after us and was amazing!

L’emplacement le standing de l’hôtel et la nourriture

J’ai attendu ma chambre près 3 h ce qui est inacceptable pour un hôtel de ce standing et le tarif proposé