Matilda Boutique Hotel & Spa

The photo's online match the Hotel which was great. We didn't eat there but after we saw the breakfast on our last day I wished we had. The coffee at their cafe was yummy though. The staff were very friendly, lovely, kind and always very helpful. They lent us a conversion plug as the one we bought didn't fit well in their plug Socket. A real savior because our phones were almost flat. We had a massage in their Spa and it was amazing. The girls were lovely, professional and conferred with you that you were comfortable throughout the service. Highly recommend them. The rooms were serviced every day and bed changed as well. We were very impressed. Once again, the staff were lovely there as well. The staff also helped us with recommendations for restaurants and told us where the roof top bar was, which was actually on our street and a must to visit for a happy hour drink or 2. A BIG thank to all the staff for making our holiday awesome.

Couldn't fault anything

Property was in great location in old quarter. Staff are very friendly

Location was great, easy to walk around old quarter.staff were very helpful and friendly. They allowed us to leave our suitcases when we went up to ha long bay at no extra cost

Beds were a little hard however it seems all the places we have stayed at so far is a common reoccurrence

Good Location.

May get a 3 Star but definitely not a 4 Star. It is a Budget Hotel. Staff did not engage. The room was dusty. Concerns with the bathroom light switch and plug sockets. Switched off the bathroom light which turned off the TV for a few seconds then came back on. Went to use the power sockets near the wardrobe, to boil water in the kettle and looked burnt and unsafe. Shower water was cold. The room we had was dated. Breakfast selection was poor. Had pre booked another night cancelled and booked elsewhere.