Inn Possible Lisbon Hostel

It was quiet, the staff was extremely friendly. All of the beds and rooms were cleaned as soon as a guest would check out. Theres activities almost every day for entertainment, touring and socialising with the other guests. The location was 5-10 minutes away from the center of Lisbon. Would 100% recommend to stay here.

L’emplacement Propre Personnel

Easy to find, Well kept property. Showers and toilets are clean and easy to use. Common area is great with a decent kitchen! The location is really central.

Location was fine

The hostel is run by volunteers who are great, and overall I had a good experience with them. However, I had one incident that was very frustrating and highlighted a lack of organisation. When I checked in, I asked if I could have a bottom bunk, but none were available. The receptionist told me to come back first thing in the morning to see if I could move. The next morning, I checked and saw that two people were leaving, meaning two bottom bunks had become available. I went to reception at 9:20am, but nobody was there. I rang the bell five times, and eventually the housekeeper came, but she wasn't able to help. I was going to be late for my walking tour, so I left a note with her to pass on to reception. When I returned later, nothing had been done. The receptionist was also very unapologetic and told me that I should have rung the bell — despite the fact that I had rung it five times. I found her tone incredibly frustrating, and at that point I asked for a refund and left. I had to book alternative accommodation at the last minute. The incident was disappointing and, for me, highlighted a lack of structure and organisation. It also made me wonder what would happen if a guest needed assistance at reception at that time, or needed to check out. The volunteers themselves were lovely, but this particular experience could have been handled much better.