Nerello Suites and Rooms

Situé dans un immeuble typique au cœur de Catane et de ses monuments, cet établissement cosy est parfait : service discret mais très attentionné, salle de bains fonctionnelle (on apprécie la douche à l'italienne), chambre intelligemment meublée, petit déjeuner de bonne qualité "à la française" offert donc inclus dans le prix de la chambre et de plus, aide efficace et bienveillante de Julia pour nous trouver un taxi pour transfert de nuit à un prix correct suite annulation de notre vol prévu (éruption de l'Etna).

The apartments are fantastic - clean, equipped with a kitchen, a very comfortable double bed, and an exceptionally spacious bathroom. The location is ideal: located in a peaceful and quiet area, yet just a 5-minute walk to the main pedestrian street, making it easy to explore Catania. Our evening flight got cancelled unexpectedly, leaving us needing an urgent place to stay late at night. Right after we placed our booking, Giulia reached out to us immediately with clear instructions and guidance on how to check in smoothly during the late hour. The communication with Giulia was simply outstanding. She was super professional, friendly, and went above and beyond to answer all our questions and support us instantly. It is a genuine pleasure to encounter such helpful, dedicated, and professional people. Huge thanks to Giulia and the whole team for accommodating us on short notice and providing such a wonderful stay at Nerello Suites and Rooms!

Contemporary fresh new room

Classic architecture

The room and bathroom were spacious and clean. There was also a fridge available.

Unfortunately, communication with the host was very poor, which made the experience stressful. We didn’t receive any instructions for self check-in. When we arrived at the hotel, we had to wait for someone to appear. We sent messages through the booking platform and WhatsApp, and I also tried calling via WhatsApp. Eventually, a woman showed up and gave us a set of five keys, explaining which ones to use (not how). However, when we returned later, we couldn’t open the garage door (there are 2 locks) Also, the air-conditioning stopped working during the night.