Tru By Hilton Monroe, MI

Lobby & lounge was large, comfortable, had indoor & outdoor seating & & a pool table for guests. The room was comfortable enough and had hot hot water to bathe or shower.

Location wad in an industrial area that felt not so cozy or relaxing even though the lake was just 1 mile away.

Everyone was very hospitalized and very informative on everything I asked.. it was very clean and somewhere safe and nice to meet up with family.

I have no complaints.

Breakfast was good and offered alot of variety

The view which overlooked a warehouse

All of the staff I encountered from checkin, to the breakfast person who cleared plates away (she was a good ambassador!), and the cleaning crews, were perfectly kind and helpful. I give the staff a 5/5.

My stay was during four nights. For a newish building with the Hilton name I was disappointed about a number of things: * the room air conditioning system was antiquated. Not silent, and very noisy. Lack of proper air circulation. * I felt the sheets had been slept in before (they were changed immediately without question. Thank you). * the included breakfast wasn’t what I expected. Perhaps because I don’t live in the US, it was all individually wrapped breads. Self serve pancakes and yogurt. Plastic utensils. However, the eggs and sausages were tasty, but plastic/paper plates took away the flavor. * the self service coffee offered all day was good but the large pots were often empty. The hot water for tea was often not hot. * I was surprised that pets were allowed in any room. I had imagined it would have been on certain floors only. I like pets. I would have preferred to know that a pet wasn’t occupying some of the rooms, for allergy reasons.