Palacio Santa Clara, Autograph Collection

Service, location, cleanness

Location was superb and the rooftop pool and bar was brilliant.

Nothing!

Great location and hotel. Walking distance to all attractions-very central. Roof top pool and lounge area was such a bonus. The room was great we had everything we needed for a 4 day stay. Super clean and comfortable beds. Lovely welcome box of chocolates sent up from reception ❤️Excellent room service and hotel staff were friendly and helpful. They were very helpful with restaurant recommendations and even got a discount voucher ! Excellent choice at breakfast which was from 7-11 (So no need to get up early !) Overall a relaxed vibe lovely 1920’s style decor and would 100% recommend staying.

Nothing to dislike

It’s a good location in central Valencia.

We told the staff 3 times about the air conditioning. Nothing was logged following our first complaint on the Saturday evening, followed up following a very sweaty Saturday night on Sunday morning as we went out exploring the city. On our return before check out still not sorted. Staff were surprised to note the error code I showed them from the control unit. Considering how expensive the hotel was I expected better customer service when highlighting a fault.