Hilton Lijiang

I want to give a special thanks to Richard at the front desk. He was very helpful throughout the stay, class service!

Very comfortable bed with nice lakeside view. Breakfast was decent but without many Western options.

Location is poor, yes the lake is really nice but the town centre is quite far so everything is s mission to get to. Front desk staff were good and not so good. My check in girl and the girl who helped me later that evening were excellent but the check out girl seem confused and reluctant to give me back my deposit even though I asked her several times. Then when I asked her how I should pay she said they would take it from my English bank card which I'd used to reserve the room, I thought this was strange but said okay and left. Later that evening I got a phone call from the manager saying I still hadn't paid for the room as the information I had received was wrong so clearly better training is required in this area.

Need improve the breakfast

Beautiful property, lots of good amenities, very kind and courteous staff (we had a late flight and they accommodated us by giving late checkout as well as letting us hang out all day).

Ad said breakfast included - it wasn’t (but they comped us). There was also no airport shuttle to the airport, and pick up was quoted at 500 RMB (taxi was 80ish). also in the middle of nowhere, at least for tourism.