Spark by Hilton Wichita Falls

It was very nice

I liked the property

The beds and pillows were so comfortable and it was very quiet

Nice newer facilities compared to other hotels in the area. Staff was extremely helpful and kind. I will definitely stay there again. We stayed in two other hotels on different trips but were not very convinced to go back, now there is no need to try other hotels in the area. They are within walking distance to a 24/7 market were you can get anything you need for your stay and a short drive to great restaurants.

Unfortunately our sheets in the bed were stained. Because we checked in late the day of our stay we couldn’t really do much about it. We were given a pet friendly room so we noticed a bit of smell also, and some damage to the room (e.i. scratches to bathroom door and walls)

The property was cheery enough, Breakfast was good enough, hotel rooms were spacious and clean enough. However, it was a bit Spartan, but I guess that’s expected for the price.

Bring your earplugs! The property was right next to a busy highway and was very noisy on that side. I object to their policy of charging the entire amount on the day of check-in, even before arriving to check in. I stayed for five nights and had two room reservations, so this was a very large bill. We planned on splitting the two room bills into two different visa cards, however it was made much more difficult because the whole fee was already charged. This was not indicated on Booking.com where I made the reservation. The reservation indicated that if you are a no-show, you will be charged for the first night. That is not what happened. There was also no mention of the $50 deposit for damage either on Booking.com or at the front desk upon checking in. We ultimately worked out the refund from being double charged for one room, and the transfer of half the bill to a second credit card, but wow, what a pain! This does not seem like industry standard to me. I have never been required to pay for everything upfront unless it was something I chose to do because of a cheaper rate. I was told it is indicated on the Hilton website, however, it did not agree with the Booking.com website. If they’re going to accept third-party reservations from places like booking, they should make sure it is accurate.