Fairfield by Marriott Inn & Suites Statesville

Everything was excellent. The day manager was wonderful to speak to clean updated facility. It was a pleasure to stay very comfortable.

Location is perfect. Breakfast was good. Clean, friendly staff.

Nothing I disliked.

The brekfast could have been better, but worst of all Ihave not been able to get a receipt for my stay but I payed 117.000 ISkr. for the stay and unless I get a receipt I can not get a refund from my employer.

This place is a pretty standard 'road-side' hotel/motel, with a good location and plenty of parking. It has all the usual amenities. In my estimation, it's fairly new. Room was good, a decent size, comfortable and clean. Internet was good. The receptionists were a man under training and his female trainer who was doing a great job of prompting him when necessary, which actually wasn't often. Under her tutelage, he was doing just fine and it was nice to see the way they worked together.

Several things could be better. For example, inter room noise transmission. I could hear and understand a middle of the night conversation in an adjoining room where a man was explaining how "really deeply and .......... sorry I am" for something he'd obviously done. His partner had a lighter voice I couldn't understand and I don't know whether the apology was accepted. The breakfast was abysmal. They'd run out of bread. When I asked the receptionist (the only member of the hotel staff around) if she could arrange for some, she replied "I don't work there but I'll see what I can do". A snotty reply which made me feel I shouldn't have disturbed her staring into her computer screen. The standard reply would be "Oh, thank you for letting me know. I'll get someone to deal with it" I met the young woman whose job was to keep breakfast supplies current and she was apologising because 'all she has was bread rolls' (perfectly adequate) and looked thoroughly depressed and demoralised about it. At 8.50am, I also had the last turkey patty. Apparently they were pretty scarce in the kitchen and still no one to ask. The final 'didn't like' was the attitude of the same receptionist (an older woman) on leaving. I handed her the room keys. Without a smile or other acknowledgment she simply said "Good Morning" not removing her eyes from the screen, no "have a good day" no "I trust you enjoyed your stay" "hope to see you again", nothing. The "good morning" was delivered with all the distain, disinterest and superciliousness of some medical receptionists who assume they have all the impressive qualifications of their employers and treat patients with all the arrogance and disregard of some senior surgeons or highly qualified medical consultants. Unfortunately, I've come across legal junior administrative staff, who have the same attitude.