ZEN Hotel

Location , restaurant and staff are all nice

Location may be noisy sometimes and there’s no smart tv and the room only cable tv .

Third time is this hotel, I surely reccoment it. It is noisy indeed, so better to ask to stay in a silent room.

Staff are very kind. This is my second time in Quito staying in this hotel. Location is great and very safe. The rooms are great and breakfast too.

Friendly staff, clean room, tasty varied breakfast

On a Saturday night during our stay, the breakfast room floor was transformed into a nightclub for the general public, until midnight. The music was very loud. The elevator runs through a large opening that spans across all the floors, so the nightclub music can be heard on all the floors from every room. The staff was able to relocate us to a room furthest away from the noise such that it was tolerable. Without this change the situation would have been a nightmare. The management of the hotel needs to understand that the primary purpose of a hotel is to provide a place to sleep. Turning the hotel into a nightclub runs contrary to that objective and shows very, very poor judgement.