Heritance Ahungalla

The setting

Very slightly dated but still very good

It’s huge, neat, well maintained, clean pools and right at beach front. Balconies have such nice view.

The property is quite huge, and the lifts were located quite far from our rooms, making it inconvenient to move around, especially with children. I would strongly recommend adding more lifts or improving lift accessibility across the property. Another concern was the checkout experience, which took some time. During this period, all four families, each accompanied by a child, were waiting near the reception. When the children asked for some juice, the staff member politely declined to serve it, explaining that it was strictly available only for guests checking in and not for those checking out. I do not blame the staff member, as she was likely following the property’s instructions. However, refusing such a small request, especially when young children were waiting during a delayed checkout, felt disappointing. For a property of such a prestigious standard, I believe a little flexibility, warmth, and guest-friendly service would go a long way in creating a better overall experience. I hope the management takes this feedback constructively and considers improving both lift accessibility and the checkout experience for families.

We stayed for two nights. The hotel itself is really well designed, with all the rooms looking out towards the ocean, the beautiful lawn area and the two very large swimming pools. It is a very big hotel and, whilst it is older, you can see that there is a lot of refurbishment going on. Our room was a good size, the shower was great, everything was clean and the bed was very comfortable. Unfortunately, what really lets this hotel down is the food. Breakfast is buffet style and there are plenty of choices to suit all tastes, so we had no complaints there. However, our experience with the pool bar and à-la-carte room service was completely different. At the pool bar, we were served cold food and several things listed on the menu simply weren’t available. The à-la-carte room-service meal was even more disappointing. The food certainly didn’t seem freshly cooked. It appeared to be food taken from the evening buffet and simply served on a plate. It was actually the most expensive and the worst meal we had during our time in Sri Lanka, which was really disappointing. It’s a shame because the hotel itself has so much going for it. The location, ocean views, huge pools, grounds and comfortable rooms are all excellent. With better quality food and more attention to what is being served, it could be a really good hotel.

Food

L’hôtel est vraiment sympa et le cadre est agréable.

Dommage que le bruit rende parfois le repos un peu difficile Emplacement de la chambre trop bruyante. Le dernier jour vers minuit, j’ai eu le droit à un cafard de grande taille. Obligé de soulever le lit pour l’extraire.