We were tranfer to Crystal Park with all inclusive package and we are very happy about it.

we were quite stressed due to some issues with Booking.com and concerns about the recent data breach before making payment. We received multiple emails and calls and were nerve-wracking because it was very difficult to reach staff - who can communicate english and sort out the problem. I gave 7 stars because we are not happy about the data breach.

Staff were lovely and accommodating, location perfect, beds comfy

We were overbooked at the last minute despite booking a year in advance so ended up at the crystal hotel, staff were lovely and the room was clean however disappointing water pressure (little to none),, the lifts need updating (waiting times of nearly up to 10 minutes each time), no milk was provided with the tea and coffee making facilities, and only decaffeinated coffee given

La ubicación y comodidad del apartamento.

No tener un lugar donde poder aparcar para cargar y descargar tranquilamente delante del apartamento sin ser encima de una acera. Las cámaras dentro de la casa, por mucho que fueran para los hipotéticos robos. En el check-out tener que haber estado esperando más de media hora para que alguién fuese a comprobar el apartamento (sabiendo previamente el horario de salida, ya que estaba estipulado por el mismo hotel) y nos devolvieran la fianza. El poco menaje con el que cuenta la cocina.

To be honest this is the worst experience i have had using booking.com. To start with there was several of us booking apartments and we all had the same issue with paying. It was a nightmare, emails, messages and phone calls! Even when we left yesterday my booking.com account still said card declined please make payment even though it had come out of my account weeks ago! I also requested from the apartments early check in and to book parking never heard back from them. So arrived early room was not ready ( ok never had confirmation to say early check in) so said it would be ready at 2 so we used the hotel bar and at 2.15 we went back and still not ready... but.. they offered us a free voucher for us both to have lunch in the hotel. That was very nice. we went back up and had to hang around for someone to show us to the apartments. firstly she took us up in the wrong lift to the wrong apartment so it just got later and later so we actually missed the Fiesta parade (ok we could have left our bags at hotel and gone without lunch but we didnt want to have to sort that out in the early hours when we had been drinking!) Which another one of our party did do and they had a nightmare with no one showing them how to get to the apartments but luckily bumped into another member of our party who showed them where to go at like 2am !!! Also there was no parking available so it cost us 38euro instead of the hotel price of 20 euro! The apartment was comfortable, although we literally slept their but the back door in the kitchen was broken and would not shut! Luckily it was hot and no mozzies about, i found this unacceptable.