Regency Salgados Hotel & Spa

The hotel smelt lovely, as did my room. Everywhere was very clean and staff were very nice. Breakfast was lovely

Nothing

A good room, friendly staff, attractive garden and pool

I booked a superior room which clearly stated in text and photos which amenity’s it had. At Reception I was told it was a “Garden” room which was inferior.The hotel had different rating levels for their rooms compared to what was shown on Booking.com This is deception and it has happened previously with other hotels on Booking.com Individual hotels have full editorial control for what shows on the Booking.com website. It is misleading and causes annoyance amongst guests. Fortunately the Receptionist was willing to give me what she maintained was an upgrade but was actually, just what I paid for. Very disappointed with this shoddy practice.

Bel hotel et super emplacement

Manque qq jeux genre terrain de boule tables de ping pong

J’ai aimé la piscine. Elle est sublime. Le hall d’entrée de l’hôtel.

La propreté laisse à désirer. Les serviettes ne sont pas souvent changé. Le sol est pas propre du tout et collant. La lumière du balcon qui ne s’eteint pas la nuit. Cela laisse rentrer la lumière dans la chambre. Le personnel n’est pas super agréable. Ni celui de la piscine, ni celui de l’accueil. Nous sommes français portugais. On fait l’effort de parler portugais. À l’accueil la fille n’articuler pas. Elle m’a facturer le parking ( ah oui le parking est payant pour un 4* à ce prix là c’est dingue!) et j’ai était re taxer à mon départ pour les taxes de séjours. Elle avait oublié de calculer les 8 jours de taxes.