MainStay Suites Horsham - Philadelphia

The front desk clerk Barbara wasn't so nice at first. She appeared rude, but she did allow us to check-in early I had a procedure and the $50.00 early check-in fee was waived although I never heard of a hotel charging a fee for early check in.

Our room key expired twice and I had to go to the front desk to get the room keys reactivated. Didn't know what that was about. Also, a girl had a dog in the restaurant area where you eat. How is that allowed? The Health Department see that this hotel would be shut down. The last time we stayed there we saw a mouse in the restaurant area. There should not be dogs around where you eat. My husband went to the front desk clerk Barbara and she asked what kind of dog. What kind of stuff is that? Also she appeared to be a little judgemental when we arrived there. My husband said good morning and she just looked at him. I said good morning and she barely said it back. She needs to be trained on customer service. You can't judge everyone by who you allow to stay there. But since yall need that money you get what you allow. Would I stay here again probably not. My room was norhing like the picture of the room I picked that Mainstay displayed on their website through booking.com.

The front desk man Deep went above and beyond regular customer service. Please make sure to co.pliment him. Thanx

Good

Location

Breakfast

Breakfast was okay and the staff was nice

the room smelled like a wet dog and at night it was very noisy.