The Nest - Complimentary Massage Included

Accueil, gentillesse du personnel qui cherche toujours une solution en cas de problème, quartier très calme, agréable. Chambre petite mais très propre. Lit ultra confortable. Bon petit déjeuner copieux et délicieux. Un petit nid douillet c’est vrai!

Le service du restaurant un peu long. Surtout le soir! 2 heures d’attente. Littéralement deux heures et vingt minutes donc plus de dessert car cuisines fermées au moment du dessert 😂 mais le serveur tellement sympa et désolé pour nous. Aucune rancune.

I absolutely loved the atmosphere that the location and staff create. My travels were subject to multiple changes right up to the day of travel and the team continually communicated with patience and efficiency. The front desk staff, Fabrice, Natasha and Isimbi, as well as their teams, were well organised and dedicated to making my stay as relaxing and joyful as I wanted while joining a conference, and then spending a few extra days exploring the city. The layout of the property was calming and open, with various options to enjoy a slow breakfast or meal, or sit and take in the greenery and atmosphere of The Nest. The restaurant staff were also so lovely (thanks to Melissa for the dedicated service, and to Angie for sharing her tasty food and warm personality!), as were the support staff at the bar, and amenities (George behind the wheel and Eugenia at the massage table). The front desk had great guidance for a first-timer in Kigali and they referred me to the Gedeon who ran an incredibly memorable tour across the city! I was also able to enjoy a wonderful yoga session at Live Well Rwanda, a short walk away, as the sun set over the city.

I did have to ask for the water temperature to be checked twice (sorted in less than a few hours), and also noticed that the property might be tricky to navigate for differently-abled people. Their response to both these observations were done with kindness and consideration.

Lovely hotel - in Rugando so very convenient for a stay in Kigali, particularly if you're going to be at the convention centre. The rooms are very comfortable, bathrooms have great water pressure and the bar and the breakfast are lovely. Staff very friendly. I didn't eat any other meals but it's a great spot.

The electricity might be a bit on and off as sometimes the light in my room flickered somewhat. I could have done with a small fridge/freezer in the room but that is because I am still breastfeeding and I could have frozen milk and taken it back with me. Not a huge deal though. If you have movement impairment the stairs down to the main hotel are quite steep from the road. I am pretty confident the staff would help you but it is something to bear in mind if you have crutches or other mobility aids.

The rooms were very clean

The show temp was not to my liking as I had barely warm showers and the bathroom door was broken and I couldn’t close it to block out light . The complementary massage was Nice but I Had no privacy to change. The masseuse phone kept ringing , which broke the whole vibe. The meals were also not the best and the chefs need more training I’m actually still tending to a runny tummy I got while there from the dinner and eggs made the next day. . The staff was very kind and made my stay pleasant. For the amount paid better food , comfort and attention to detail was expected .