Ambience

NA

Guest amenities, cleanliness

Nothing

The house is beautiful, clean just 10 minutes drive to Ole Pejeta conservancy, the staff were very helpful, one of the guys helped clean our car, lady Esther helped us get cow milk from the local farms, the owner was so helpful with information on activities around . We ended up adding a night 🤗, I will definitely go back. I enjoyed the sunrise and sunset views.

it's a very quiet area with good views of Mt. Kenya. Rooms are comfortable and spacious. Minor issue but some of the kitchen furniture items need repair. (Kitchen dining table was wobbly because the table top only rested on the table legs and was not affixed to the table legs. one dining chair back rest was broken)

I was asked to pay a higher rate than what was confirmed on booking. com. I contacted the property owner after completing my booking to ask for an early check-in. George asked me how many guests (which was already noted on the booking) as well as the composition. I explained it was three adults with two being elderly. He then proceeded to tell me that the posted rate on booking.com was incorrect and that I should pay a higher rate by 31%. When I told him that was not acceptable to me because I had completed the reservation on booking.com and received a confirmation on the posted rate, he asked me to cancel the booking and hang up. I called him back and explained that the rate on booking.com was non-refundable, and so if I cancelled, he would still receive the amount confirmed. I explained to him what he was doing was irregular and inappropriate and that I would report him to booking.com customer service. I then proceeded to contact booking.com customer service. He then sent me a text saying that he would honor the posted rate that was confirmed on booking.com This whole experience left a really bad taste in my mouth, and I felt George was trying to take advantage since it was a last minute booking, that was non-refundale.