The staff was amazing, the food was soooo good! It was a little pricey, but it was absolutely worth it. The cafe was a nice bonus too, wonderful coffee and desserts! My only suggestion for anyone wanting to visit, double check what the temperatures will be for the season. we've been to Costa Rica before in July, but where this resort is located, it's much cooler, and we didn't pack enough sweatshirts and pants. One night was in the 50's. The rooms were beautiful and the hot tubs were great! We did have a small problem with the hot tub, but the staff was there in 15 minutes and fixed it! We went zip lining and waterfall repelling, I highly recommend it! The hike to the falls was perfect and beautful.

Nothing.

- Excellent accueil à l'arrivée - Environnement magnifique avec un grand terrain, de multiples "attractions" ou activités sur le terrain même de l'hotel, des chemins de rando, des cascades magnifiques, etc - Le service est très bon, la chambre refaite très souvent - Le restaurant sur place est cher mais excellent

- Personnel parfois un peu "trop" pesant (on a pas forcément envie de raconter notre vie à tout le personnel) - le jacuzzi dans la chambre (l'une des raisons principales du choix de cette chambre) fonctionnait mal: 45 min annoncé pour chauffer, en pratique 1 à 2h sans résultat garanti - piscine un peu petite et sans intérêt pour ce type d'établissement (et cette taille de terrain...) - Dans une "suite deluxe", une 2ème "vraie" litterie serait appréciée plutôt qu'un canapé convertible - Petit dej excellent certe, mais je suis un adepte des buffets au petit dej - ce serait utile d'être plus clair et efficace sur l'organisation des activités sur site (un résumé sur un papier ? une prise de rendez vous dès l'accueil ?...)

produits de qualité . le restaurant n été pas assez chauffé , on a prit les petits déjeuner avec nos blousons

les transports de l hôtel vers les cascades devraient être a des prix plus accessibles , car aucun taxi a dans les alentours . si nous n avons pas de voiture nous dépendons de l hôtel , et les prix sont élevés ,dommage

Dinners were amazing, food was really good quality and delicious flavours. The rooms were beautiful and hot tubs were such a romantic plus. The facilities were great too such as the gym, nature walks with waterfalls, room private hot tubs, yoga classes and spa. I had a fabulous deep tissue massage.

We found the communication with staff quite challenging at times. My partner was trying to organise a surprise day for my birthday and found it really difficult to plan as the staff were seeming to make things challenging and not flexible, which for the price your paying felt disatisfying. We also wanted to do the archery and rent out E bikes but both weren't avaliable for our stay, when we asked about the archery the staff said they'd see what they can do and we never heard back. The price for the airport shuttle was outrageous when on Uber was $200 less... We found the price of some things, again, just crazy...