The owners being helpful with allowing us the ability to leave our bags before check in time and also after check out time so we could still maximise our time in the city really made our stay a lot better! Big rooms, comfy beds and adequate facilities

I did get bitten by mosquitoes as the windows didn't close properly but it wasn't a security issue in regards to any type of burglary or anything as we are on the 6th floor and not accessible to any other properties

The apartment was OK

but the host was very rude. The navigation took us 200m from the apartment and we couldn't find our way, we contacted the host and asked him to come pick us up, but he didn't come and didn't help us. But that's Naples. . .

Very convenient location. Near Napoli centre. Friendly staff.

My payment didn't go through for some strange reason. I received an email from booking.com saying I need to update my payment details in next 24 hours which I did but the owner of property said they cannot try to take the payment again as they don't have my payment details although I put all my payment details in the reservation 1 months ago. They said I have to transfer money into their bank account in Italy or they will cancel my booking. I asked to pay them at the property but they refused. I have made numerous phone calls to booking.com customer services but they are just hopeless and unhelpful. I transferred €999.00 but they received €900 . So their bank charged me €99.00 . I'm Very frustrated and will never use booking.com again.

The lift to the 6th floor was appreciated. Ugo offered us his parking space for a discounted price. The apartment was safe. Ugo responded to our messages in a timely manner

There was no bin or rubbish bags, rubbish from the previous tenants was outside the apartment door throughout our stay and smelt, no bath mat, towels were child size and no decent blanket, no toiletries or enough toilet paper, no hand soap in the bathroom, no power point to plug in the microwave.