Grand Makadi - Couples and Families Only

Ahmed Elgendy nous a extrêmement bien accueillis : souriant et disponible (un grand merci pour le surclassement). Chambre spacieuse et confortable, accès piscine privée très chouette (+ visite régulière de hérons juste devant soi). Climatisation silencieuse. Rideaux bien occultants. Mini frigo silencieux. Petits produits SDB vous accueilleront ainsi qu'un plateau de fruits et des boissons (sodas et jus de fruits). Le resto 'asian' fut un coup de cœur. Pas mal (un peu sec) le libanais. Beau complexe bien entretenu, ponton pour le snorkling, des transats pour tous. Possibilité de se balader tout le long du littoral jusqu'au 'fort arabesque' (privé et clos). L'ensemble du personnel est souriant et poli.

La nourriture du resto principal manque vraiment de saveur. Les viennoiseries sont sèches, le pain vieux et sec. Les produits sont les mêmes mais différemment arrangés (ex : fromage type feta proposé un 6 façons mais ça reste le même fromage, matin midi et soir). Ça n'a pas de goût et pas de moutarde. Franchement, on mange mais on ne se régale pas. Rien à voir avec le grand palace d'hurghada (même chaîne Red Sea mais incomparable). Pas d'accès plage-mer hormis 2 ou 3 trouées. Le système de filtrage de la piscine n'a jamais été activé durant nos 5 nuitées (un nid à bactéries et à de nombreux insectes). Oreillers fermes.

L’emplacement de notre suite et le personnel de services était très bien Les repas corrects Mention spéciales au bar, Lounge, n’oubliez pas de réserver 24 heures en avance

L’accueil de la réception La propreté et la vétusté Fuite de la cuvette des toilettes linge de lit, particulièrement usé Faites attention les suites avec Piscine privée peuvent donner directement accès au passage des vacanciers et finalement ce n’est plus vraiment Piscine privée, mais plutôt Piscine défilé

- The hotel design is amazing, the pools are extremely nice and the greenery and landscape are very nice. - Food is great specially the a la carte restaurants, i tried the Italian restaurant and the oriental restaurants both are great and the staff are very very friendly and professional.

- Rooms are extremely out dated and should be renovated and this is the main reason for giving rating 8 - reception should be more flexible when we ask for 1 hour late check out specially that we didn’t check I’m at 2 PM

The staff were generally friendly. Whenever we approached them or asked for anything, they responded politely and tried to assist us. The resort itself is very nice, clean. The overall atmosphere is pleasant, and the pools are beautiful and kept very clean throughout the day. Overall, it is a comfortable and enjoyable place to stay.

When I first entered the room, I immediately found an issue that required maintenance, and I had to call them to arrange for someone to come and fix it. This was disappointing because when a guest first checks in, the room should already be fully inspected, clean, prepared, and in proper working condition. Another problem happened at night when I accidentally spilled a bottle of water on the bed and needed housekeeping to bring clean sheets and a replacement cover. I called reception more than four times, but nobody answered and I received no assistance. This was especially inconvenient because my room was located quite far from the reception area, so going there in person was not easy. There was also almost no entertainment during the day or evening. There was no real animation team and very few activities. After sunset, the routine was basically the same every night: someone would sing for a while, and that was it. The evenings felt quite empty, with very little to do. A stronger animation program with organized daytime activities and more varied evening entertainment would make a big difference.