Great location! Lots of room and communication was excellent. The property does need some updating. A new refrigerator and dishwasher that works would be great. I believe the property owner knows about and it should be fixed soon. If so we book again.

The property was as advertised. It was easy to find and close to the park and big water park. The 7 bedrooms were comfortable and looked like pictures. It was decorated very nice with all up to date decor. A few things such as a door off a cabinet, paint chipped etc from wear and tear. We did advise them of this when we got there. We would have liked to have had a big fry pan, some pot holders and kitchen towels. Also towels for swimming pool. The information on pool and tv were posted on the walls. We would liked to have had them in a note book along with checkout instructions etc. We thought it would have been easier for us. All in all it was a wonderful stay.

This space was exactly as advertised. Loved the themed rooms and the pool. As others have communicated, the parking rules are crazy. Only 3 cars, it's a hard line rule. We had 4 cars traveling but only 2 staying and had a hard but not impossible time getting everyone here and dropped off. Very welcoming space, more than enough room for everyone. Would rent again for sure, but knowing what we know now about getting everyone to the house. Great security and great communication from the management.

There was a group of 15 of us from the UK who stayed at the property for 11 nights. Positives: Spacious villa with lovely kitchen/living area Easy walking distance to communal pool Easy check in process Close to parks and Walmart so Ubers were not too expensive if you don’t have a car. Negatives: Unpleasant exchange with guest services at Windsor Hills when we were picking up pool bands. We were accused of breaking various rules/laws such as trespassing because Nova (management company) had not registered us appropriately. This was not in our control however we had to call Nova to get this sorted. We were also accused of breaking health & safety rules because Windsor Hills supposedly only allows 14 people per villa. Property is advertised for more than this hence why we booked it. Again, this was out of our control but were made to feel like it was our fault. Downstairs bedroom with bunk beds is tiny and not suitable for 2 as the top bunk is not secure. Pool heating we paid for was never switched on, broken filter cover was never fixed and pool filters were not working adequately. Towards the end of the holiday, so called pool maintenance was carried out and after that chemicals ruined jewellery and swimming costumes. Despite of 7 phone calls to Nova plus emails, our concerns in terms of the pool were never fixed. We are still waiting for a refund for pool heating charges we paid for but didn’t receive. Property had no guest book with any information.