JAZ Neo Saraya Palms - All inclusive

The staff were very friendly and helpful, rooms were huge, the entertainment guys tried there best to get everyone involved, especially ameel, sorry if spelt wrong, the bar staff were great, the highlight of our holiday was the lifeguard Hassan, from the moment we arrived he took an interest and advised us where to sit etc, he helped me when I was ill and prepared a vip area for my wife on her birthday, he also helped my daughter to learn how to swim and showed my son how to swim a lot better, every day he greeted us with a smile and we looked forward to seeing him

The hotel is very good specially the stuff they are doing their best to make every thing in the best shape and always helpful and kind. The room was big and comfortable and the food taste was very delicious and quality was good

The hotel offered exactly the calm and quiet environment that we were looking for. The staff was very polite and helpful especially Mr Ghareeb at the front desk. The room was spacious and very clean. Definitely worth it to come back.

This trip was exceptional due to the welcome back or new staff friendliness - feeling 'cared for' after lockdown isolation meant a great deal to me. I felt more at home than with my family. Wallah!! (I swear) As a solo traveller, i didnt feel alone AT ALL.... staff and management alike made me feel I was a valued guest and friend. I normally read 3 or 4 thick books per week on holiday. I was such a social butterfly, i struggled to find time to read. For my personality - that was amazing. I must say many indivuals made my holiday amazing, but Anna the Customer Service lady is a superstar. We clicked immediately. She checked on me and assisted me over and above my expectations. Thank you doesn't cover how grateful i was. Chef Emad made it his mission to make sure i had something to eat when my limited eating habits must have been a nightmare for him. I LOVED my food. So a big THANK YOU to him and all restaurant staff. The waiters there are beyond wonderful. They work long hours and are always so helpful and cheerful, AND efficient!! I admit I had a blip with my shower the first day, but it was dealt with immediately. (Bearing in mind the hotel had been unused during lockdown, there must have been odd minor issues in some rooms). BUT, there is no way MY issue could have been resolved any faster. The animation team and pool staff deserve praise for thier work too. Mr Ayman was so helpful and caring. If im honest, im miserable at home, cant wait to go back!!