Universal Boutique Hotel

Nice place to stay

Nice and comfortable

Great location and a beautiful boutique hotel. A couple of small items like the shower diverter fell off, but the staff were very nice to deal with. They have a beautiful lounge area where we were able to sit with friends and drink our own wine even though they had a bar to sell their own. Fabulous atmosphere!

We have been returning customers in this hotel for a few years now, we have to start saying that the staff are always friendly and helpful, so kudos to them.. What I have found out is that due to the terrible storms they have experienced a lot of water damage, the room where I was staying, the water was inside the walls and around the windows, this was covered behind the curtains, there was also mold building up inside the walls which I could smelled it as soon as I have entered the room; the same day I went to the receptionist and she gladly found a room in a lower floor, no water damage but the toilet wasn’t working properly, and only because the hotel was fully booked due to a bicycle race happening in the city that weekend we couldn’t ask for a better room. The staff was doing their best to pleased everyone, I understand that this is a very difficult times due to the situation but the hotel should have someone check all the rooms and make sure that they are a okay to receive guests. I hope they get it together here soon and become again the clean and fabulous boutique hotel they used to be.